SQA-a customer service approach

For a beginning SQA (software quality assurance) professional or for someone unfamiliar with SQA, the authors discuss the SQA program goals, objectives, and benefits. They also provide information to convince management of the need and importance of an effective SQA program. A proven and effective SQA program is described. It is pointed out that the SQA professional will find that this program is easily implemented with positive results almost immediately.<
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