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Devices such as cell phones, smart phones, personal digital assistants, are increasing in number. These devices have become almost indispensable in our modern society. In spite of the proliferation of these devices, the design is done by device manufactures with little interaction or input from the service providers. This paper is intended to provide a brief glimpse into the design thought process from the perspective of a service provider. A series of scenarios will be discussed that can be used to generate user requirements for a universal access device. The traditional design approach is then discussed and the perspective of the service provider is presented.