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Instant messaging will become a staple of workplace communication in the next half-decade, validating what many employees already know: IM is a fast, efficient way to communicate. The keys to success for enterprise instant messaging (EIM) technologies will be the ease with which they support a company's communication infrastructure, and the real-time possibilities they enable. Calendars, e-mail, and directories are natural fits for IM culture, and collaboration among employees and work groups benefit as existing programs increasingly include IM capability. Additionally, the real-time element enables employees to always know who is online, a feature insiders refer to as "presence"