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Security system configurations, especially command and control, are vital to the management of "safe and secure" environments, often delivering "reactive" capability to support investigative initiatives, post incident and not designed to perform pre-emptive tasks. In this case study, Virtual Presence® predictive analysis tools and preemptive intervention are tools used effectively to reduce the occurrences of security/safety incidents. The concept is to use pre-emptive strategies that enable the delivery of effective deterrents and logistic support, right to the "first responders", so that they are better informed and hence have a better chance of deploying counter measures to reduce the predicted risk. The use of video (visible and invisible spectra), active and passive multi-sensor arrays, software digital analysis robots (SoftBOTs), connected via a network links are part of an effective solution that facilitates "collaboration" between operatives and experts to make effective use of their time and improve efficient use of their services.