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Exceptions in knowledge-intensive processes are often the result of resource failures. Following a knowledge-based approach we demonstrate how semantic information about the resources involved and a set of generic event-condition-action rules are used to handle resource-related exceptions within a multi-agent enactment environment. The scenario of an IT-helpdesk is used to illustrate the application of the concepts described within a practical environment.
Date of Conference: 19-22 Sept. 2005