By Topic

Adding flexibility to B2C booking systems using a virtual intermediate travel agent

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
Malizia, A. ; Dept. of Inf. Sci., Univ. of Rome "LaSapienza", Italy

Today, business to consumer applications have been implemented by building front ends to the old legacy systems. In this paper we question if this is enough? Many customers going to the Web to make a booking may be flexible with regard to dates and times, where to go and even if to go. The interfaces that are offered today expect detailed and specific data and do therefore not account for this flexibility. In this paper we discuss the possibilities of retaining some of this functionality offered by the human travel agent by enhancing current Web interfaces. After presenting a background study, we will suggest interfaces that to a better degree can aid the customer in performing a booking. While we use booking as an example, many of the ideas presented here can be applied to other systems as well.

Published in:

Visual Languages and Human-Centric Computing, 2005 IEEE Symposium on

Date of Conference:

20-24 Sept. 2005