Edu-Smile: a context-aware service for synchronous support in Web-based educational systems

In this paper a context-aware service for synchronous support in Web-based educational systems is proposed. The main purpose of the service is to support Web-based learning scenarios by allowing synchronous communication and interaction among the tutors and the students, thus increasing the communication channels among them. Furthermore, the service provides a variety of tools that allows the tutors to provide real-time support to the students, discover usability and navigability problems and monitor their actions while they interact with the Web-based educational environment.