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Data mining application in customer relationship management of credit card business

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3 Author(s)
Ruey-Chyi Wu ; Inst. of Inf. Manage., Nat. Chiao Tung Univ., Hsinchu, Taiwan ; Ruey-Shun Chen ; Chen, C.-C.C.J.Y.

First, we classify the selected customers into clusters using RFM model to identify high-profit, gold customers. Subsequently, we carry out data mining using association rules algorithm. We measure the similarity, difference and modified difference of mined association rules based on three rules, i.e. emerging pattern rule, unexpected change rule, and added/perished rule. In the meantime, we use rule matching threshold to derive all types of rules and explore the rules with significant change based on the degree of change measured. In this paper, we employ data mining tools and effectively discover the current spending pattern of customers and trends of behavioral change, which allow management to detect in a large database potential changes of customer preference, and provide as early as possible products and services desired by the customers to expand the clientele base and prevent customer attrition.

Published in:

Computer Software and Applications Conference, 2005. COMPSAC 2005. 29th Annual International  (Volume:2 )

Date of Conference:

26-28 July 2005