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Study on information system of health care services management in hospital

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4 Author(s)
Daiping Hu ; Antai Sch. of Manage., Shanghai Jiaotong Univ., China ; Weiguo Xu ; Huizhang Shen ; Mengyu Li

As the rapid advancement and wide application of computer hardware, software and network, hospital information systems (HISs) have entered almost all hospitals in China and are becoming more important and covering more parts in daily hospital operations. Most functions in a HIS provide the users an easier and faster way in doing their medical tasks with graphic user interface. But the HIS is a management information system focusing on daily operations within hospital to improve efficiency of work by using online clinical data acquisition and processing. So, to some extent, a HIS improve quality of health care services, but it cannot measure and evaluate the quality of health care services. At present, hospitals in China are in a competitive environment. In order to attract more patients, high customers' satisfaction is most important for a hospital in the competition. Hospital services management system (HSMS), which is an information system of health care services management in hospital can improve quality of service and lead to cost reduction, high customers' satisfaction and great attractability to other hospitals' customers. In this paper, we study the HSMS. The main work as follows: review services management and HIS, analyze the contents of health care services management and the functions of a HSMS, design the framework of a HSMS, study the implementation technology of a HSMS, discuss the how to integrate a HSMS into a HIS.

Published in:

Services Systems and Services Management, 2005. Proceedings of ICSSSM '05. 2005 International Conference on  (Volume:2 )

Date of Conference:

13-15 June 2005