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A framework for e-business quality modeling based on process interaction

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3 Author(s)
Qin Su ; Sch. of Manage., Xi'an Jiaotong Univ., China ; Zhao Li ; Shan Chen

Among the factors that block e-business' development, quality of e-business is a critical problem to be resolved. Scientific quality modeling of e-business is important to improvement of e-business. Compared with traditional business, the shift of business interaction manner is the essential character of e-business. Constructing interaction model of e-business transaction process and then making quality analysis is a good way to improve the quality of e-business. In this paper we develop a framework to deriving customer perceived quality model of e-business, which is based on the dynamic interaction process of e-business transaction.

Published in:

Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005.  (Volume:1 )

Date of Conference:

13-15 June 2005