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Computer-assisted applications (telephone systems)

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1 Author(s)
Edwards, L. ; IBM Corp., Research Triangle Park, NC, USA

Capabilities of computer-to-telephone system linkages are discussed. The intelligent answering, coordinated voice/data transfer, preview dialing, and predictive dialing features of computer-assisted telephone systems are described. The CallPath Services Architecture, which provides an application program interface that masks out the differences between telephone systems, is also discussed.<>

Published in:

Communications Magazine, IEEE  (Volume:30 ,  Issue: 8 )