Cart (Loading....) | Create Account
Close category search window

Computer-assisted applications (telephone systems)

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
Edwards, L. ; IBM Corp., Research Triangle Park, NC, USA

Capabilities of computer-to-telephone system linkages are discussed. The intelligent answering, coordinated voice/data transfer, preview dialing, and predictive dialing features of computer-assisted telephone systems are described. The CallPath Services Architecture, which provides an application program interface that masks out the differences between telephone systems, is also discussed.<>

Published in:

Communications Magazine, IEEE  (Volume:30 ,  Issue: 8 )

Date of Publication:

Aug. 1992

Need Help?

IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.