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To distinguish itself in today's competitive market, the service provider can offer the customer a service level agreement. User differentiation is required, appearing a need of a system able to assure the heterogeneous requirements of the users in such a mission-critical environment. In this paper, we propose an autonomous decentralized information service architecture; where he cooperation between the autonomous subsystems - mobile agents and nodes - helps the routing of the Pull-MA requests, leading to accomplish the heterogeneous service level objectives for real-time of each user in an ever-changing environment. The effectiveness of the proposed technology has been proved through simulation. The results show that the system is able to satisfy the different requirements of real-time required by each user.