By Topic

Threshold management for problem determination in transaction based e-commerce systems

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

6 Author(s)
Appleby, K.C. ; IBM Thomas J. Watson Res. Center, New York, NY, USA ; Faik, J. ; Kar, G. ; Sailer, A.
more authors

Managing the service level objectives (SLO) in environments that implement e-commerce systems is a challenging task. It typically involves a clear understanding of how user transactions are supported by the I/T resources that comprise the e-commerce system. This paper investigates a subset of this important management problem. Using transaction to resource dependencies, the authors show how one can experimentally calculate the extent to which supporting resources for a transaction contribute to the end-to-end SLOs for that transaction. An important aspect of this process is the classification of user transactions, based on the profile of their resource usage, enabling one to set appropriate thresholds for different classes. This approach is then used to aid the detection and remediation of application performance bottlenecks.

Published in:

Integrated Network Management, 2005. IM 2005. 2005 9th IFIP/IEEE International Symposium on

Date of Conference:

15-19 May 2005