By Topic

Beyond cost: the drivers of COTS application value

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Keil, M. ; Coll. of Bus., Georgia State Univ., Atlanta, GA, USA ; Tiwana, A.

In the early days of business computing, most software was written from scratch. Companies created applications to automate key business processes such as American Airlines' legendary Sabre computerized reservation system. Such leading-edge applications were challenging to develop. While companies still build custom applications today, the advent of COTS software over the past 30 years has dramatically changed the way they acquire software. In an extensive study involving 126 organizations, we analyze how management information systems (MIS) managers evaluate key attributes of COTS software. The results provide surprising insights into the COTS software characteristics that buyers value most. The findings have important implications for COTS buyers and suppliers. For buyers, we provide an assessment framework for evaluating COTS software. For companies that develop COTS software, we provide insights into what attributes their prospective customers value most.

Published in:

Software, IEEE  (Volume:22 ,  Issue: 3 )