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In recent years, the electronic commerce provided by Internet and Web is about to establish itself as a significant economic factor worldwide. For this reason, corporations have been seeking to develop a system to assist business process. More of all electronic commerce websites aim to improve and realize business process. In addition to the telecom corporation also started to provide their services on the interneet, but sometimes their services cannot communicate with the backend systems. Hence, we consider an intelligent agent approach to solve above problem. Our intelligent agent is designed by web service technology and communicated with each backend system. The methodology is also applied to a real case that involves receiving user's request to accomplish the telecomm company's services.