Bugzilla, ITracker, and other bug trackers

Bug-tracking helps the software developers in knowing what the error is, resolving it, and learning from it. Working on a software project includes managing the bugs we find. At first, we might list them on a spreadsheet. But when the number of bugs becomes too large and a lot of people must access and input data on them, we have to give up the spreadsheet and instead use a bug- or issue-tracking system. Many software projects reach this point, especially during testing and deployment when users tend to find an application's bugs. Nowadays we can choose among dozens of bug-tracking systems. This paper looks at two specific open source products and provides useful hints for working with any bug-tracking tool.