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Spam and the social-technical gap

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2 Author(s)
Whitworth, B. ; Dept. of Inf. Syst., New Jersey Inst. of Technol., Newark, NJ, USA ; Whitworth, E.

The runaway increase in spam cannot be stemmed by technical change alone. Spam currently constitutes up to 30 percent of all in-box messages. In these spam wars, as filters become more intelligent so do spammers' countermeasures. The continued growth of spam suggests the need for a new approach. Although most see spam as a personal problem, we suggest it is a social problem that needs a social response. Yet traditional social responses - law, courts, and the judiciary seem to work poorly in cyberspace. We propose bridging the gap between society and technology by applying social concepts to technology design.

Published in:

Computer  (Volume:37 ,  Issue: 10 )