Cart (Loading....) | Create Account
Close category search window
 

Mass collaboration: a case study [customer support system]

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

7 Author(s)

We present an overview of a novel customer support system developed at QUIQ between 1999 and 2003. The application was perhaps the first systematic use of mass collaboration, which builds on the observation that large communities of users can be effectively leveraged to help each other, and to advance the interests of the community as a whole. In recent years, mass collaboration has been proposed for uses such as information integration and even program debugging, and shows much promise. In this paper, we outline the main ideas and technical challenges, and describe the QUIQ architecture. Technically, the main achievements include a novel DB-IR engine; a scalable notification engine for a rich class of user-specified alerts; a powerful access control mechanism with support for roles, dynamic groups, and field-level access control; and techniques for editing navigation hierarchies in dynamic sites.

Published in:

Database Engineering and Applications Symposium, 2004. IDEAS '04. Proceedings. International

Date of Conference:

7-9 July 2004

Need Help?


IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.