By Topic

The design of citizen advisory service to support citizens in accessing e-government services

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

2 Author(s)
Varavithya, W. ; Sch. of Adv. Technol., Asian Inst. of Technol., Pathumthani, Thailand ; Esichaikul, Vatcharaporn

This paper explores the use of a backward-chaining inference technique in the design of the citizen advisory service (CAS). The salient characteristic of the design is not only to provide interactive advisory services to citizens (front-office), but also to incorporate the governance rule repository for public authorities in order to control and verify the accuracy of knowledge (back-office). This work presents the design of CAS to provide knowledge to citizens in accessing e-government services. The accessibility of e-government life-event portal is discussed to pinpoint the usefulness of CAS. The design of CAS aims to advise citizens in selecting an appropriate e-government service based on citizens' situations and governance rules. The CAS model consists of three basic components: the e-government advisory interface, backward-chaining rule-based systems, and the governance rule repository.

Published in:

Information and Communication Technologies: From Theory to Applications, 2004. Proceedings. 2004 International Conference on

Date of Conference:

19-23 April 2004