We present a quantitative approach to using e-commerce data to measure, monitor, and control the performance of a supply chain. The performance is measured in terms of the turn-around time for a business transaction. This performance is monitored and correlated to a set of parameters so that the resulting mathematical relation is used as a model to design control measures to bring the performance to a desirable level. A computational algorithm is presented in the modeling process, and design of control measures is derived based on this model.
Published in:
e-Technology, e-Commerce and e-Service, 2004. EEE '04. 2004 IEEE International Conference on
Date of Conference: 28-31 March 2004