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We present a quantitative approach to using e-commerce data to measure, monitor, and control the performance of a supply chain. The performance is measured in terms of the turn-around time for a business transaction. This performance is monitored and correlated to a set of parameters so that the resulting mathematical relation is used as a model to design control measures to bring the performance to a desirable level. A computational algorithm is presented in the modeling process, and design of control measures is derived based on this model.
Date of Conference: 28-31 March 2004