By Topic

Using a structured design analysis to simplify complex in-house computer manuals

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$33 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)

A three-stage design analysis that can be added to a prewriting strategy to produce a more efficient and portable computer user manual is presented. The three stages are: preliminary analysis, defining who the audience is, what they presently know about the subject, what they need to know, and how they will react to the information presented; needs assessment, a systematic effort that gathers opinions and ideas from a variety of sources regarding performance problems or new systems and technologies; and design for learning, which moves from gathering information to analyzing audience needs, defining learning objectives and designing the manual itself. It is shown that the three-stage process justifies a writer's work by citing specific cost factors and casts the writer in the role of a communication analyst who is capable of finding motivational, environmental, and cost issues in the organization

Published in:

IEEE Transactions on Professional Communication  (Volume:35 ,  Issue: 1 )