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E-Services are IS and IT services that are delivered electronically?? typically through the Internet or telecommunication networks. Interest in e-services has been growing tremendously in the recent years. Examples of e-services include software solutions provided by applications service providers (ASPs), ISPs, and supply chain information management networks. There is widespread interest in all aspects of creating, managing, and evaluating e-services. The key objective of this minitrack is to address these aspects of e-services.