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Designing mobile information services: user requirements elicitation with GSS design and application of a repeatable process

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3 Author(s)
den Hengst, M. ; Delft Univ. of Technol., Netherlands ; van de Kar, E. ; Appelman, J.

The main challenge in the first phase of designing mobile services is eliciting user requirements. We propose a repeatable process for eliciting user requirements based on the literature on requirements engineering and group support systems. We applied the repeatable process in three sessions to elicit user requirements for a mobile information service on a UMTS testbed. The sessions resulted in ideas for services that are highly valued by potential users and criteria for when they can or can not use the service.

Published in:

System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on

Date of Conference:

5-8 Jan. 2004