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Knowledge management is now a recognized force in the corporate world. Today's companies grudgingly acknowledge information as a source of capital and realize how important it is to have an established methodology for managing and distributing this information. Proven techniques for knowledge management are still lacking, however. information systems, or networks of interconnected computers and data storage devices, provide an environment in which information overload is a very real problem and threatens to severely limit the capabilities of information managers. In this type of environment, a means for managing tacit knowledge is critical.