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An architecture of wireless Web and dialogue system convergence for multimodal service interaction over converged networks

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4 Author(s)
Feng Liu ; Avaya Labs. Res., Basking Ridge, NJ, USA ; J. J. Li ; Xueshan Shan ; Wu Chou

This paper presents the software architecture for a new paradigm of wireless Web and dialogue system convergence and its corresponding approach to deliver multimodal multimedia enterprise communication services in the wireless environment. It uses an event-triggered service delivery method that separates service interaction and wireless web-based service delivery. A customized content presentation approach is adopted to transform the content of the service into a format suitable for presentation on the target devices. The system also contains a service delivery monitoring and backup mechanism, which is capable of sending the service content using other communication channels according to the user's preference and the channel conditions. A prototype system was implemented based on the proposed approach, which demonstrates the performance advantage of our method in the enterprise service application.

Published in:

Computer Software and Applications Conference, 2003. COMPSAC 2003. Proceedings. 27th Annual International

Date of Conference:

3-6 Nov. 2003