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User attributes in Web-based electronic service adoption model (e-sam)

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2 Author(s)
Kamaljeet Sandhu ; Sch. of Inf. Technol., Northern Territory Univ., Casuarina, NT, Australia ; B. Corbitt

We examine the user attributes of Web-based electronic services. It aims to develop a Web-based electronic service model (e-sam), test its effectiveness, and from it develop an understanding about user interaction with Web sites. In the process constructs are developed to measure user attributes in using Web-based e-services. We report a survey, which captured 403 responses on user attributes towards a specific university Website. We conclude by suggesting a conceptual framework for a Web-based e-service adoption model (e-sam).

Published in:

Web Intelligence, 2003. WI 2003. Proceedings. IEEE/WIC International Conference on

Date of Conference:

13-17 Oct. 2003