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In this paper, we propose XICOMASQ, an XML-based multi-agent system for the user-oriented management of QoS in telecommunications networks. XICOMASQ is characterized by the following features: (i) it is strongly subjective, i.e. it handles network management activities according to user preferences represented by a user profile; (ii) it can operate on a large variety of telecommunications networks; (iii) it is semi-automatic; (iv) it is XML-based, i.e. it exploits XML for guaranteeing a light, versatile and standard mechanism for information management and exchange.