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Summary form only given. The aim is to present our adaptation model an adaptation strategy for UMTS multimedia services. The purpose of this strategy is to classify and then select service flows which are to be adapted in priority according to policies and strategic orientations laid down by the operator. Policies are specified according to factors which we defined. Fuzzy logic is used for the implementation of this strategy as it represents a natural reasoning mode useful to decide which commercial service adaptation policy is to be carried out according to resource use context.