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A cognitive framework for reengineering knowledge-intensive processes

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2 Author(s)
van Leijen, H. ; NOTION, Universiteit Nyenrode, Breukelen, Netherlands ; Baets, W.R.J.

We develop a framework for improving knowledge-intensive aspects of administrative processes. We depart from the premise that changing business processes amounts to manipulating process knowledge in humans and machines, and can thus be seen as a special case of knowledge management. Such a view requires a clear view of what process knowledge is. In this paper, we develop such a view based on concepts from cognitive science. We give some implications of this model for analyzing, redesigning, and implementing knowledge-intensive processes.

Published in:

System Sciences, 2003. Proceedings of the 36th Annual Hawaii International Conference on

Date of Conference:

6-9 Jan. 2003