By Topic

Toll Service Desk: An Improved Concept of Telephone Toll Traffic Control

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

1 Author(s)
Halbedel, D. ; North Electric Co., Galion, Ohio

A new toll service desk (TSD) system has been developed and successfully introduced, which greatly reduces the human involvement in the processing of operator-assisted telephone toll calls. This combination of an advanced toll recording system, a modem pushbutton-operated console, and a common control crossbar switching system has automated a major portion of the traffic room functions. The design concept and features of the TSD system are discussed.

Published in:

Communication Technology, IEEE Transactions on  (Volume:17 ,  Issue: 6 )