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Corporate software training: is Web-based training as effective as instructor-led training?

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2 Author(s)
N. W. Coppola ; Humanities & Social Sci. Dept., New Jersey Inst. of Technol., Newark, NJ, USA ; R. Myre

Web-based training has been both acclaimed as a self-paced, consistent, stand-alone alternative to traditional instructor-led training and disparaged for its high development costs and dearth of qualified trainers. Critics especially question its effectiveness. This case study tests the effectiveness of a stand-alone Web-based training program and compares the results to that of an identical instructor-led course. The course provides highly task-oriented instruction for a computer software package and was developed using a proven instructional design methodology. The data from this study show that Web-based training is as effective as instructor-led training for stand-alone software application training in a corporation.

Published in:

IEEE Transactions on Professional Communication  (Volume:45 ,  Issue: 3 )