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Using intelligent agents for knowledge management in e-commerce

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3 Author(s)
Hlupic, V. ; Dept. of Inf. Syst. & Comput., Brunel Univ., Uxbridge, UK ; Pouloudi, A. ; Rzevski, G.

This paper investigates how knowledge management (KM) can create new business opportunities in the new business environment that is defined by electronic commerce. In particular, we argue that intelligent systems can offer additional capabilities and advantages for KM in comparison with more traditional information technologies. The potential of intelligent-agent based software for more effective KM in the context of e-commerce is investigated from the perspective of an SME involved in multi-agent software development, and propose a research agenda for KM research in e-commerce.

Published in:
Information Technology Interfaces, 2002. ITI 2002. Proceedings of the 24th International Conference on

Date of Conference: 2002

Page(s):
349 - 355 vol.1
ISSN :
1330-1012
Print ISBN:
953-96769-5-9
INSPEC Accession Number:
7455345
Digital Object Identifier :
10.1109/ITI.2002.1024698
Product Type:
Conference Publications

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