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Lessons in global information technology sourcing

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1 Author(s)
Lacity, M. ; Dept. of Inf. Syst., Missouri Univ., St. Louis, MO, USA

Successful information technology sourcing decisions require customers to identify their IT needs, know the sourcing market, and develop significant contract-crafting and relationship management skills. The author gives twelve customer lessons considered to be most important for managing four processes: evaluating market options; assessing the IT portfolio; crafting deals; and managing relationships. Three lessons are given for suppliers.

Published in:

Computer  (Volume:35 ,  Issue: 8 )