Education for home treated diabetic patients

Home care offers a new model of health care delivery that can improve quality of life, rationalize costs and achieve wellbeing. Contact centers can be used as an intermediary between patients and medical staff. The implementation of a contact center offers great opportunities for patient education in their own homes. The current work proposes a way of retrieving, filtering and structuring medical knowledge so that it can be presented to the patients in a user-friendly way using voice messages.