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Design and evaluation of a knowledge management system

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3 Author(s)
Chih-Ping Wei ; Nat. Sun Yat-Sen Univ., Kaohsiung, Taiwan ; Jen-Hwa Hu, P. ; Hung-Huang Chen

To compete in the emerging knowledge-centric economy; business organizations around the world have undertaken various initiatives to manage knowledge. The authors describe their system's architecture design and highlight encouraging preliminary evaluation results in several areas, including knowledge-sharing support, productivity improvement, and customer relationship management enhancement. They concentrate on the design and evaluation of a KM system for an integrated circuit assembly and testing firm

Published in:

Software, IEEE  (Volume:19 ,  Issue: 3 )