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Modular based IT-solutions for efficient worldwide service processes

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1 Author(s)
Zuther, M. ; Dept. of Production Syst., Ruhr-Univ., Bochum, Germany

Teleservice is a new innovative service. This contribution shows the benefits of teleservice for both manufacturers and customers and emphasises relevant aspects for the realisation of an efficient teleservice. The effective use of teleservice, the applied technology and the requirements of an integration in existing service-processes are demonstrated. A main emphasis is on the demands of a software architecture suitable for an organisational widespread use

Published in:

Industrial Electronics Society, 1998. IECON '98. Proceedings of the 24th Annual Conference of the IEEE  (Volume:4 )

Date of Conference:

31 Aug-4 Sep 1998