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Today, and in particular in the field of public transportation, Personalized Information Systems (PIS) are increasingly developing. In fact, many efforts were made towards user modelling, design methods and tools for HCI generation. But, the evaluation of such systems is often neglected. To fill up this lack, it is necessary to envisage new evaluation methods taking into account the personalization quality. This method is based on multi-agents approach. This evaluation approach has been validated by applying them to evaluate PIS in transport field.