Cart (Loading....) | Create Account
Close category search window
 

A framework to support investment decisions using multi-criteria and under uncertainty in IT service portfolio management

Sign In

Cookies must be enabled to login.After enabling cookies , please use refresh or reload or ctrl+f5 on the browser for the login options.

Formats Non-Member Member
$31 $13
Learn how you can qualify for the best price for this item!
Become an IEEE Member or Subscribe to
IEEE Xplore for exclusive pricing!
close button

puzzle piece

IEEE membership options for an individual and IEEE Xplore subscriptions for an organization offer the most affordable access to essential journal articles, conference papers, standards, eBooks, and eLearning courses.

Learn more about:

IEEE membership

IEEE Xplore subscriptions

5 Author(s)
Queiroz, M. ; Dept. of Comput. Syst., Fed. Univ. of Campina Grande, Campina Grande, Brazil ; Moura, A. ; Sauve, J. ; Bartolini, C.
more authors

This paper presents a framework to support decision making for investments in IT services. Investment options are analyzed and ranked according to utility indices estimated from possible positive and negative business impact of IT services. The approach takes multiple criteria and uncertainty into account by means of multi-attribute utility theory and interval arithmetic. The business impact of IT services is estimated by the analysis of criteria in one of three groups: Purely financial, Service Level Agreement (SLA) dependent and Subjective. Numerical illustrations encompassing tangible and intangible criteria demonstrate how the approach may be of use.

Published in:

Network Operations and Management Symposium Workshops (NOMS Wksps), 2010 IEEE/IFIP

Date of Conference:

19-23 April 2010

Need Help?


IEEE Advancing Technology for Humanity About IEEE Xplore | Contact | Help | Terms of Use | Nondiscrimination Policy | Site Map | Privacy & Opting Out of Cookies

A not-for-profit organization, IEEE is the world's largest professional association for the advancement of technology.
© Copyright 2014 IEEE - All rights reserved. Use of this web site signifies your agreement to the terms and conditions.