FODAcom: an experience with domain analysis in the Italian telecom industry

FODAcom is a customization of the FODA domain analysis method for the Italian telecommunications authority, for application within its IT2000 restructuring program. This paper describes experience gained in the application of the method within a business unit of Telecom Italia. Three analysis models that were constructed for the Service Provisioning Control (SPC) domain are presented and discussed. Requirements templates, intended for reuse of user requirements across system releases, are also presented and discussed together with FODAcom's domain evolution strategy.