User-Driven Service Innovation in a Smarter City Living Lab

This paper presents the case for San Raffaele Scientific Institute's (FCSR) City of the Future Living Lab in Milan as both a virtual and real research environment and community, through which to explore and discuss how a Co-Creation methodology in a Living Lab setting can be applied to the innovation of services and the potential of Internet of Things technologies in this process. The paper is explorative and induced from an ongoing development and practical implementation of the Living Lab in FCSR. The paper presents an overview of the methodology and tools implemented in all the phases of the Co-Creation process and presents the case of Living Labs as user- driven open innovation ecosystems for services for future Smarter Cities.