Solving incidents in telecommunications using a multi-agent system

This article presents the model and implementation of a multiagent fuzzy system (MAFS), to automate the search of solutions of incidents in telecommunications, expressed by the users in an imprecise way and, later, registered in a a knowledge base keeping their original vaguenesses and the relationships between the incidents considered as ancestors and descendants. The process of the fuzzy incidents, no matter their causes, is based on the application of a formula which transforms the intervals of the fuzzy incidents to a computational language and in the interaction between the different kinds of software agents and the humans. To search and suggest solutions of the incident originally stated, a search algorithm is used and illustrated with an example. The preliminary results obtained show the users' satisfaction, in a great percentage of the presented cases. The system is adaptive and allows to record new solutions for future users.