Advanced fulfillment capabilities enhanced with technology agnostic provisioning control resource components

Nowadays telecom operators are working in a complex and demanding environment characterized by the notion of pervasive computing. This fact has a tremendous impact on the operations of established operators. A unified approach to the delivery of products at any time and over any media (fiber, copper, wireless) requires a vastly different approach to customer order fulfillment. The Key question is: is it possible to have a unified approach to this process by building a finite number of modular and flexible “atomic” functional modules that will provide elementary functions for all operations necessary within the fulfillment domain? During the last decade one of important prerequisite for such an approach was achieved: the creation of a unified service and resource inventory on the basis of a common approach to the modeling of different technologies. Now it is possible “find” components of a solution in a technology agnostic way — and this is basis for the introduction of what are called Provisioning Control Resource Components (PCRC). This paper describes key aspects of improving the Croatian Telekom NGOSS infra-structure with new capabilities introduced by the COMPASS project. Capabilities which will enhance the customer experience and allow Croatian Telecom to maintain a leading technological position in the Croatian market. The COMPASS project brought a new approach to Croatian Telekom order management: Catalog Driven Order Management and Provisioning Control Resource Components.