Simulation modeling in practice - towards e-government

We present the characteristics of business renovation efforts and readiness for electronic business (e-government) in Slovenia. It is clear that successful e-government implementation requires not only introduction of modern information technology, but also business renovation, business process reengineering and e-business strategy. The case of a business renovation project in one of the Slovene Ministries, where the process modelling and simulation were extensively used, is also presented. The simulation modelling proved useful since it shows the process as a whole, drawbacks of the existing process, bottlenecks in the process execution, provides critical insight into process execution etc. The results of the simulation modelling are a good foundation for a business process reengineering as a next step towards e-government.