LONG ISLAND POWER AUTHORITY (LIPA) operates with a business model of fully outsourcing its electric business operation, including system operation and asset maintenance. Such a model, in which LIPA has the role of asset owner and the shared role of asset manager, adds complexity in managing the data and critical IT systems needed to support both LIPA and its service provider business processes. One key issue is the possibility of a periodic change of service providers for all or part of the business. This is one of reasons that LIPA decided to develop and implement a comprehensive and strict enterprise information management (EIM) strategy along with the supporting business processes. LIPA's EIM strategy has been developed with the goal of being used both internally and externally, by LIPA's service providers for services and by the IT infrastructure that provides services to LIPA.