With the growing demand for wireless multimedia services and continuing emergence of new multimedia applications, it is necessary for the network to provide various levels of quality of service (QoS) while maximizing the utilization of channel resources. This paper presents an adaptive queuing model and a novel cross-layer packet scheduling algorithm for providing differentiated QoS and effective channel utilization in a space-division-multiple-access/time-division-multiple-access (SDMA/TDMA) system. At the medium access control (MAC) layer, we take into consideration the heterogeneous and bursty nature of multimedia traffic and provide for QoS requirements. At the physical (PHY) layer, we exploit the randomness of the physical channel by incorporating opportunistic scheduling and adopting adaptive modulation and coding (AMC). Performance results obtained by simulations show that by employing the proposed queuing model and packet scheduling algorithm, the system is able to provide for diverse QoS and achieve high throughput.