Interpreting key issues in IS/IT benefits management

This paper examines those contextual issues that determine the success of a computer-based information system (IS). It shows that a narrow, technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so, it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits management aspects through two IS implementation case studies.