Assessment of power quality issues at both sides of the meter. The Customer Technical Assistance Service of IBERDROLA

This report describes IBERDROLA's experience with its Customer Technical Assistance Service. The purpose of this group is to study the evolution of power quality in the EHV, HV and MV network and provide solutions for customers with problems arising in their production processes due to disturbances in the electrical network or inside their facilities. This service is composed of a limited number of highly qualified engineers and already has an extensive history with more than 500 cases successfully solved. In the company's own opinion, and that of the customer, the service makes a very valuable contribution toward improving relationship between the electrical utility and its customers. The service follows an integral approach dealing with power quality issues from both sides of the meter. These issues are presented as well as the areas of interest regarding the competitive environment.