The Andon system: designing a CSCW environment in a lean organization

Andon is a system to support collaborative work in a lean manufacturing organization. The design of Andon is part of a study aimed at exploring the multiple disciplines involved in CSCW (computer-supported cooperative work). Its development is an attempt to use participatory practices and a proposed lifecycle model to overcome the difficulties that arise during the development of CSCW applications. This paper presents and discusses the design process of Andon.