Product-service system for Indonesian industrial estate firms: A conceptual framework

Indonesian industrial estate firms give important contribution to industrial development toward national economic enhancement. Due to their significant roles, they need to be sustained. The initial problem faced by industrial estate firms is their limited resources, particularly in the availability of land and/or building. Thus, the industrial estate firm must gain profit from both products and services. To help industrial estate firms to sustain, this article proposed product-service system (PSS) concept that combine tangible products consumption and services. PSS categorized into three types, product-oriented, user-oriented, and result-oriented. Each type has its own characteristics and compositions of products and services. It will then be used to study Indonesian industrial estate firms in order to attain sustainability. It is discovered that 2015 Indonesian Industrial Estate Awards Winners (KIIC, Jababeka, Batamindo, and MM2100) have practiced all types of PSS, mainly for supporting services, although they still emphasize on selling products.