A simulation approach for improving the efficiency of the Department of Motor Vehicles

Simulation as a primary tool was used to evaluate the effectiveness of the Santa Teresa Department of Motor Vehicles, California (USA). The Department of Motor Vehicles was analyzed to determine improvement methods that would curtail the long customer lines or queues that are prevalent. A 2/sup 3/ factorial experimental design was performed to improve overall system effectiveness as measured by time in the system. With the above tools, a more efficient model of the Santa Teresa Department of Motor Vehicles was developed and proposed. The paper describes the developed model used and provides details on the analysis performed.